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50% Off All Shipping Costs - When You Spend Over £50
50% Off All Shipping Costs - When You Spend Over £50

REFUNDS

refunds

Processing Time

  • Refunds are processed within 14 days of the item’s return to our warehouse.
  • Once your refund has been initiated, we’ll send you an email notification.

Gift Vouchers

  • Orders paid with gift vouchers will be refunded as a replacement voucher.
  • Returns outside the policy timeframe may also be refunded as a voucher.

Haven’t Received Your Refund Yet?

  • Check your bank statement, as some refunds may show on the original purchase date or as the same transaction.
  • Refunds through PayPal:
  • If it’s been more than 28 days without confirmation, contact us at 02890 992423 with the following details:
  • If your refund was issued as a voucher due to late returns, check your email, including spam/junk folders.

Klarna & Clearpay Returns

Extending Your Invoice Period

  • If you’re nearing the end of your invoice period, contact Klarna or Clearpay via their app to extend the deadline and avoid late payment charges.

Refund Timeframe

  • Refunds for Klarna & Clearpay orders take up to 15 days:

Returning Part of an Order

  • The value of returned items will be deducted from your outstanding balance.
  • Continue to make payments for the remaining instalments.
  • If your refund exceeds the outstanding balance or the invoice is already paid in full, Klarna or Clearpay will refund the difference.

For any Klarna or Clearpay-specific queries, contact their customer service teams directly.

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If you have a query regarding a refund that you have aready submitted please email us at accounts@decor-interiors.net. 

Make sure to include the following details:

Your Name

Order Number

Email Address

Any inforamtion that you think we may need. 

If you have any additional questions or concerns, don’t hesitate to reach out—we’re here to help!