Contact & Support Information
Whether you have a question about an item on our website, need help with a return, or want to check the status of your order, we're here to assist. Find the appropriate contact information below:
Check the Status of Your Order
To check your order status, CLICK HERE.
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Damages or Faulty Items
If you’ve received a damaged or faulty item:
Email: damages@decor-interiors.net
Include:
- Name
- Order Number
- Email Address
- Description of the fault or damage, along with any additional details we should know.
- Attach photos:
Important:
Items must be in their original packaging to be accepted. Photos are required to authorise the return request.
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Returns
If you need to cancel or return an item:
Email: returns@decor-interiors.net
Include:
- Name
- Order Number
- Email Address
- The item(s) to be cancelled or returned
- Reason for the return or cancellation
- Any additional details we should know
Important:
Items must be in their original packaging to be accepted.
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Refunds or Account Enquiries
For questions about existing refunds or account-related inquiries:
Email: accounts@decor-interiors.net
Include:
- Name
- Order Number
- Email Address
General Enquiries
For any other questions or support:
Email: info@decor-interiors.net
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Showroom Opening Hours
- Monday – Friday: 9 am – 5 pm
- Saturday: 10 am – 4 pm
- Sunday: Closed
Ferguson Centre Branch
Address:
Unit 6, Ferguson Centre, 57 Manse Road, Carnmoney, Newtownabbey
BT36 6RW, Co. Antrim, Northern Ireland
Telephone: 028 9083 9971
Website: www.decor-interiors.net
Company No: NI655280
VAT No: 351268702