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50% Off Shipping - Orders Over £50 / 75% Off Shipping - Orders Over £500 / Free Delivery - Orders Over £1000
50% Off Shipping - Orders Over £50 / 75% Off Shipping - Orders Over £500 / Free Delivery - Orders Over £1000

Delivery & Returns

Delivery Information

We offer a range of delivery options to ensure your order reaches you in the most efficient and convenient way. Our system automatically selects the most suitable delivery service at checkout based on your purchase. Please note that when checking out your order will be assigned the best shipping rate and delivery time for the size and weight of your order.

UK Mainland Delivery

Homeware & Smaller Item Delivery

  • Standard Delivery: £7.49
    Delivered within 7 working days (Monday–Friday, 7am–9pm)
    Receive a specific timeslot by the morning of delivery
    Delivered to the ground floor front entrance of your property

Small Furniture & Large Homeware Delivery

  • Standard Delivery: £14.95 - £39.95 (depending on size, fragility & weight)
    Delivered within 7 working days (Monday–Friday, 7am–9pm)
    Receive a specific timeslot by the morning of delivery
    Delivered to the ground floor front entrance of your property

Large Furniture Items

  • Standard Delivery: £39.95 - £99.95
    Delivered within 10 working days (Monday–Friday, 7am–9pm)
    Delivered to the ground floor front entrance of your property

Northern Ireland

Homeware & Smaller Item Delivery

  • Standard Delivery: £7.49
    Delivered within 7 working days
    Receive a specific timeslot by the morning of delivery

Small Furniture & Large Homeware Delivery

  • Delivery: £7.49 - £24.95
    Delivered within 7 working days
    Delivered to the ground floor front entrance of your property

Large Furniture Delivery

  • Delivery: £24.95 - £49.95
    Delivered within 7 - 10 working days
    Delivered to the ground floor front entrance of your property

Scotland Highlands & Isles

  • A surcharge of £5 - £10 applies to deliveries in these areas.

International Delivery

France

  • Small Standard Delivery: €22.95
  • Small Furniture & Large Homeware: €39.95

Germany

  • Small Standard Delivery: €19.95
  • Small Furniture & Large Homeware: €39.95

Delivery Terms & Conditions

  • A signature is required upon delivery.
  • If opting for finance, deliveries can only be made to your billing address.
  • Postcode restrictions apply to all services & upgrades.
  • Rural areas & Scotland may take up to 28 days for delivery.

Cancellations & Redelivery

  • Changes to delivery dates or cancellations must be made 48 hours before delivery to avoid additional fees.
  • Missed furniture deliveries will incur a charge.

For more details, please contact our Customer Services Team on 02890 839971

Pre-Order Items

  • Pre-order items are in production/transit and will arrive at our warehouse within 1–4 weeks.
  • Estimated delivery times are displayed on individual product pages for items on backorder.

Returns Policy

Online Purchase Returns

  • Items must be returned in their original condition to our address. Contact us via returns@decor-interiors.net or call 02890839971 to arrange a return or collection.
  • Items must be boxed as they arrived.

Exclusions:

  • Mixed-to-order paints cannot be cancelled or returned unless faulty.
  • Wallpaper and customised products are non-returnable and non-refundable.

Standard & Extra-Large Parcels:

  • Returns must be made within 14 days of receipt for a refund or exchange. After 14 days, a credit note will be issued.
  • Items must be in their original retail packaging, securely packaged to withstand delivery.
  • Returns are at your cost unless the item is faulty. We recommend insured registered delivery.
  • Refunds do not include original postage costs unless the item is faulty.

Furniture Returns:

  • Check items upon delivery for damages or faults.
  • Non-made-to-order furniture can be returned within 14 days, provided it is in perfect saleable condition and original packaging.

Damaged Deliveries

  • Report damages within 48 hours of receiving your item.
  • Transit damages must be reported within 24 hours, including photos of the damage.

Resolution Process:

  • Damaged items reported within 24 hours will be collected, and replacements will be shipped (subject to stock availability).
  • Refunds for initial postage costs are limited to the value of our standard UK mainland service.

Important Notes:

  • Items must be returned in original packaging to ensure safe transit. Failure to do so may void your refund.