Elegant Natural Wood Arch Mirror – Classic Frame & Timeless Design

Delivery Rates & Times

• Delivery rates and times are displayed during checkout.
• We aim to offer competitive delivery rates and exceptional service. Delivery costs vary based on item size and fragility.

Standard Delivery

• Delivered via couriers: Parcelforce, DHL, DX Freight, or equivalent within 3–7 business days.
• Charges depend on item size or fragility and will be applied during checkout.

Categories of Delivery:

• Standard: Items not larger than 100 cm.
• Fragile: Mirrors, large pictures, and glazed pictures.
• Large: Large furniture items like dining tables and sideboards.

Extra-Large Deliveries

• Oversized, heavy, or extremely fragile items may require pallet delivery.
• Costs for pallet delivery range from £70–£110, applied at checkout.

Delivery Terms & Conditions

• Couriers will notify you via text or email about delivery details.
• If a calling card is left, respond within 5 days, or the goods will be returned to us, and a re-delivery charge will apply.
• Items dispatched via standard delivery are expected within 3–7 business days.
• For large, heavy, or fragile items, specialist couriers will contact you to arrange delivery.

Pre-Order Items

• Pre-order items are in production/transit and will arrive at our warehouse within 1–4 weeks.
• Estimated delivery times are displayed on individual product pages for items on backorder.

Returns Policy

Online Purchase Returns

• Items must be returned in their original condition to our address. Contact us via returns@decor-interiors.net or call 02890839971 to arrange a return or collection.
• Items must be boxed as they arrived.

Exclusions:

• Mixed-to-order paints cannot be cancelled or returned unless faulty.
• Wallpaper and customised products are non-returnable and non-refundable.

Standard & Extra-Large Parcels:

• Returns must be made within 14 days of receipt for a refund or exchange. After 14 days, a credit note will be issued.
• Items must be in their original retail packaging, securely packaged to withstand delivery.
• Returns are at your cost unless the item is faulty. We recommend insured registered delivery.
• Refunds do not include original postage costs unless the item is faulty.

Furniture Returns:

• Check items upon delivery for damages or faults.
• Non-made-to-order furniture can be returned within 14 days, provided it is in perfect saleable condition and original packaging.

Damaged Deliveries

• Report damages within 48 hours of receiving your item.
• Transit damages must be reported within 24 hours, including photos of the damage.

Resolution Process:

• Damaged items reported within 24 hours will be collected, and replacements will be shipped (subject to stock availability).
• Refunds for initial postage costs are limited to the value of our standard UK mainland service.

Important Notes:

• Items must be returned in original packaging to ensure safe transit. Failure to do so may void your refund.

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Returns Process

Contact Us

To initiate your return or cancellation request, email us at returns@decor-interiors.net.

Please include the following details in your email:

• Your Name
• Order Number
• Email Address used for the purchase
• Item(s) you wish to return or cancel
• Reason for the return or cancellation
• Any additional information we should know (e.g., damages or incorrect items).
  Tip: Attach photos for damaged or incorrect items to help us process your request faster.

Packaging Requirements

• Items must be returned in their original packaging and in a resaleable condition.
• Ensure the item is securely packed to prevent damage during transit.

Cost of Returning an Item

• For returns due to a change of mind, you are responsible for the return shipping cost, which varies based on the item's size.
• Our team will confirm these costs before proceeding. The return fee will be deducted from your refund.
• Alternatively, you can arrange your own return. If you choose this option, please keep proof of postage to track the parcel in case of loss or damage.

Timeframe for Returns

• Items must be returned within 28 days of the order date.
• Non-Returnable Items:

For further assistance, don’t hesitate to contact us at returns@decor-interiors.net. We're happy to help!

refunds

Processing Time

• Refunds are processed within 14 days of the item’s return to our warehouse.
• Once your refund has been initiated, we’ll send you an email notification.

Gift Vouchers

• Orders paid with gift vouchers will be refunded as a replacement voucher.
• Returns outside the policy timeframe may also be refunded as a voucher.

Haven’t Received Your Refund Yet?

• Check your bank statement, as some refunds may show on the original purchase date or as the same transaction.
• Refunds through PayPal:
• If it’s been more than 28 days without confirmation, contact us at 02890 992423 with the following details:
• If your refund was issued as a voucher due to late returns, check your email, including spam/junk folders.

Klarna & Clearpay Returns

Extending Your Invoice Period

• If you’re nearing the end of your invoice period, contact Klarna or Clearpay via their app to extend the deadline and avoid late payment charges.

Refund Timeframe

• Refunds for Klarna & Clearpay orders take up to 15 days:

Returning Part of an Order

• The value of returned items will be deducted from your outstanding balance.
• Continue to make payments for the remaining instalments.
• If your refund exceeds the outstanding balance or the invoice is already paid in full, Klarna or Clearpay will refund the difference.

For any Klarna or Clearpay-specific queries, contact their customer service teams directly.

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If you have a query regarding a refund that you have aready submitted please email us at accounts@decor-interiors.net. 

Make sure to include the following details:

Your Name

Order Number

Email Address

Any inforamtion that you think we may need. 

If you have any additional questions or concerns, don’t hesitate to reach out—we’re here to help!