Laura Ashley Matt Emulsion Wall & Ceiling Paint - Duck Egg

Returns Process

Contact Us

To initiate your return or cancellation request, email us at returns@decor-interiors.net.

Please include the following details in your email:

• Your Name
• Order Number
• Email Address used for the purchase
• Item(s) you wish to return or cancel
• Reason for the return or cancellation
• Any additional information we should know (e.g., damages or incorrect items).
  Tip: Attach photos for damaged or incorrect items to help us process your request faster.

Packaging Requirements

• Items must be returned in their original packaging and in a resaleable condition.
• Ensure the item is securely packed to prevent damage during transit.

Cost of Returning an Item

• For returns due to a change of mind, you are responsible for the return shipping cost, which varies based on the item's size.
• Our team will confirm these costs before proceeding. The return fee will be deducted from your refund.
• Alternatively, you can arrange your own return. If you choose this option, please keep proof of postage to track the parcel in case of loss or damage.

Timeframe for Returns

• Items must be returned within 28 days of the order date.
• Non-Returnable Items:

For further assistance, don’t hesitate to contact us at returns@decor-interiors.net. We're happy to help!

Returns Process

Contact Us

To initiate your return or cancellation request, email us at returns@decor-interiors.net.

Please include the following details in your email:

• Your Name
• Order Number
• Email Address used for the purchase
• Item(s) you wish to return or cancel
• Reason for the return or cancellation
• Any additional information we should know (e.g., damages or incorrect items).
  Tip: Attach photos for damaged or incorrect items to help us process your request faster.

Packaging Requirements

• Items must be returned in their original packaging and in a resaleable condition.
• Ensure the item is securely packed to prevent damage during transit.

Cost of Returning an Item

• For returns due to a change of mind, you are responsible for the return shipping cost, which varies based on the item's size.
• Our team will confirm these costs before proceeding. The return fee will be deducted from your refund.
• Alternatively, you can arrange your own return. If you choose this option, please keep proof of postage to track the parcel in case of loss or damage.

Timeframe for Returns

• Items must be returned within 28 days of the order date.
• Non-Returnable Items:

For further assistance, don’t hesitate to contact us at returns@decor-interiors.net. We're happy to help!

Processing Time

• Refunds are processed within 10 days of the item’s return to our warehouse.
• Once your refund has been initiated, we’ll send you an email notification.

Gift Vouchers

• Orders paid with gift vouchers will be refunded as a replacement voucher.
• Returns outside the policy timeframe may also be refunded as a voucher.

Haven’t Received Your Refund Yet?

• Check your bank statement, as some refunds may show on the original purchase date or as the same transaction.
• Refunds through PayPal:
• If it’s been more than 28 days without confirmation, contact us at 02890 992423 with the following details:
• If your refund was issued as a voucher due to late returns, check your email, including spam/junk folders.

Klarna & Clearpay Returns

Extending Your Invoice Period

• If you’re nearing the end of your invoice period, contact Klarna or Clearpay via their app to extend the deadline and avoid late payment charges.

Refund Timeframe

• Refunds for Klarna & Clearpay orders take up to 15 days:

Returning Part of an Order

• The value of returned items will be deducted from your outstanding balance.
• Continue to make payments for the remaining instalments.
• If your refund exceeds the outstanding balance or the invoice is already paid in full, Klarna or Clearpay will refund the difference.

For any Klarna or Clearpay-specific queries, contact their customer service teams directly.

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If you have a query regarding a refund that you have aready submitted please email us at accounts@decor-interiors.net. 

Make sure to include the following details:

Your Name

Order Number

Email Address

Any inforamtion that you think we may need. 

If you have any additional questions or concerns, don’t hesitate to reach out—we’re here to help!