All Return & Refund requests will be processed through our returns portal.
Click here
Please do not send emails regarding returns and refunds to our info@decor-interiors email address as this will not go through to the correct department and will cause a delay.
If you need a return address please see our contact page for details.
1.LOGIN TO OUR RETURNS PORTAL
You will need your order number and email address. Click here
2 .SELECT THE OPTIONS IN THE PORTAL
When finished you will get an email confirming that you have submitted a request for a return/refund.
3. You will get an email to confirm that your return / refund has been excepted or rejected. If accepted or rejected you will be contacted by one of our team to discuss your return / refund.
Items must be returned unused, in their original packaging, with proof of purchase and any returns note we include with your order.
EXCEPTIONS: (but not limited to) We regret we cannot accept returns on the following items unless they are damaged or faulty:
- Clearance Items
- Part-orders of wallpapers
- Gift Vouchers
- Mixed Paint
Wallpaper Returns:
We recommend requesting a sample | We are unable to accept returns of part orders of wallpaper .
Mixed Paint -
We are unable to accept any returns for paint that has been mixed for the customer unless there is a genuine fault or defect with the product. This is due to the fact that we will be unable to sell that product again as that colour is specific to the customer that ordered it.
Please ensure you have selected the correct colour, finish and quantity before ordering, if you are unsure, we would encourage you to request a Free Colour Chart or purchase a Sample Pot where available.
Colour Accuracy:
Although we endeavour to make our screen images as accurate as possible, colours on screen are for reference only and are an approximation of the true colour and should therefore not be regarded as absolutely correct.
Do not rely on screen representation for colour accuracy as the resolution on computer monitors can differ depending on the make and model and the settings of the output device used to display this page will also affect the visible colour.
Paint colours can also vary according to adjacent room colours and lighting conditions.
We would always encourage you to request a Free Colour Chart or purchase a Sample Pot where available, before committing to purchasing a larger tin size.
Please note that the above terms will not affect your statutory rights.
For more information about our returns policy, please Click Here