Laura Ashley Glass Hurricane Thistleton

Delivery & Returns Policy

Delivery Rates & Times

• Delivery rates and times are displayed during checkout.
• We aim to offer competitive delivery rates and exceptional service. Delivery costs vary based on item size and fragility.

Standard Delivery

• Delivered via couriers: Parcelforce, DHL, DX Freight, or equivalent within 3–7 business days.
• Charges depend on item size or fragility and will be applied during checkout.

Categories of Delivery:

• Standard: Items not larger than 100 cm.
• Fragile: Mirrors, large pictures, and glazed pictures.
• Large: Large furniture items like dining tables and sideboards.

Extra-Large Deliveries

• Oversized, heavy, or extremely fragile items may require pallet delivery.
• Costs for pallet delivery range from £70–£110, applied at checkout.

Delivery Terms & Conditions

• Couriers will notify you via text or email about delivery details.
• If a calling card is left, respond within 5 days, or the goods will be returned to us, and a re-delivery charge will apply.
• Items dispatched via standard delivery are expected within 3–7 business days.
• For large, heavy, or fragile items, specialist couriers will contact you to arrange delivery.

Pre-Order Items

• Pre-order items are in production/transit and will arrive at our warehouse within 1–4 weeks.
• Estimated delivery times are displayed on individual product pages for items on backorder.

Returns Policy

Online Purchase Returns

• Items must be returned in their original condition to our address. Contact us via returns@decor-interiors.net or call 02890839971 to arrange a return or collection.
• Items must be boxed as they arrived.

Exclusions:

• Mixed-to-order paints cannot be cancelled or returned unless faulty.
• Wallpaper and customised products are non-returnable and non-refundable.

Standard & Extra-Large Parcels:

• Returns must be made within 14 days of receipt for a refund or exchange. After 14 days, a credit note will be issued.
• Items must be in their original retail packaging, securely packaged to withstand delivery.
• Returns are at your cost unless the item is faulty. We recommend insured registered delivery.
• Refunds do not include original postage costs unless the item is faulty.

Furniture Returns:

• Check items upon delivery for damages or faults.
• Non-made-to-order furniture can be returned within 14 days, provided it is in perfect saleable condition and original packaging.

Damaged Deliveries

• Report damages within 48 hours of receiving your item.
• Transit damages must be reported within 24 hours, including photos of the damage.

Resolution Process:

• Damaged items reported within 24 hours will be collected, and replacements will be shipped (subject to stock availability).
• Refunds for initial postage costs are limited to the value of our standard UK mainland service.

Important Notes:

• Items must be returned in original packaging to ensure safe transit. Failure to do so may void your refund.

returns

Returns Process

Contact Us

To initiate your return or cancellation request, email us at returns@decor-interiors.net.

Please include the following details in your email:

• Your Name
• Order Number
• Email Address used for the purchase
• Item(s) you wish to return or cancel
• Reason for the return or cancellation
• Any additional information we should know (e.g., damages or incorrect items).
  Tip: Attach photos for damaged or incorrect items to help us process your request faster.

Packaging Requirements

• Items must be returned in their original packaging and in a resaleable condition.
• Ensure the item is securely packed to prevent damage during transit.

Cost of Returning an Item

• For returns due to a change of mind, you are responsible for the return shipping cost, which varies based on the item's size.
• Our team will confirm these costs before proceeding. The return fee will be deducted from your refund.
• Alternatively, you can arrange your own return. If you choose this option, please keep proof of postage to track the parcel in case of loss or damage.

Timeframe for Returns

• Items must be returned within 28 days of the order date.
• Non-Returnable Items:

For further assistance, don’t hesitate to contact us at returns@decor-interiors.net. We're happy to help!

refunds

Processing Time

• Refunds are processed within 14 days of the item’s return to our warehouse.
• Once your refund has been initiated, we’ll send you an email notification.

Gift Vouchers

• Orders paid with gift vouchers will be refunded as a replacement voucher.
• Returns outside the policy timeframe may also be refunded as a voucher.

Haven’t Received Your Refund Yet?

• Check your bank statement, as some refunds may show on the original purchase date or as the same transaction.
• Refunds through PayPal:
• If it’s been more than 28 days without confirmation, contact us at 02890 992423 with the following details:
• If your refund was issued as a voucher due to late returns, check your email, including spam/junk folders.

Klarna & Clearpay Returns

Extending Your Invoice Period

• If you’re nearing the end of your invoice period, contact Klarna or Clearpay via their app to extend the deadline and avoid late payment charges.

Refund Timeframe

• Refunds for Klarna & Clearpay orders take up to 15 days:

Returning Part of an Order

• The value of returned items will be deducted from your outstanding balance.
• Continue to make payments for the remaining instalments.
• If your refund exceeds the outstanding balance or the invoice is already paid in full, Klarna or Clearpay will refund the difference.

For any Klarna or Clearpay-specific queries, contact their customer service teams directly.

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If you have a query regarding a refund that you have aready submitted please email us at accounts@decor-interiors.net. 

Make sure to include the following details:

Your Name

Order Number

Email Address

Any inforamtion that you think we may need. 

If you have any additional questions or concerns, don’t hesitate to reach out—we’re here to help!