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We Are Testing Our New Order Status App & AI Shopping Assistant - You May Receive Outdated Order Status Emails While We Are Testing. Thank You
We Are Testing Our New Order Status App & AI Shopping Assistant - You May Receive Outdated Order Status Emails While We Are Testing. Thank You

What Is Shipping Protection?

Shipping Protection is a hassle-free insurance solution designed to safeguard your shipments from start to finish. From the moment a product leaves your merchant until it reaches your door, it ensures coverage against loss, damage or theft during transit.

In the event of an issue, filing a claim is quick and straightforward through our website, with most claims receiving near-instant approval. It’s the perfect way to provide peace of mind for both you and your customers.

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How Do I File a Claim?

Filing a claim is quick and easy! Simply visit our website [here] and follow the step-by-step process.

All you need is the order number provided in your purchase confirmation email. Once you have it, you’ll be able to file your claim in just a few clicks—no hassle, no waiting.

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How Long Do I Have to File a Claim?

You have up to 14 days from the date your package is marked as delivered to file a claim. Be sure to submit your claim within this timeframe to ensure coverage under Shipping Protection.

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How Much Does ShipInsure Cost?

ShipInsure is an affordable way to protect your order, costing a minimum of £1.00 or 1.5% of your total order value, whichever is greater. This small investment ensures peace of mind throughout the shipping process.

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How Do I Access My Refund?

Shipping Protection will process your refund directly to your original payment method.

Please allow up to 4 days for the refund to appear on your statement, depending on your bank or payment provider.

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What Type of Damage Is Covered?

Shipping Protection covers products that are damaged to the point of being unusable. This includes items that are clearly shattered, bent, crushed, or show similar signs of significant damage during transit. If your product arrives in such a condition, you’re fully protected.

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My Package Is Missing: Is It Lost or Stolen?

We understand how frustrating this can be, and we’re here to assist!

If your package hasn’t arrived within 2 days of being marked as delivered, it may be lost or stolen. In this case, simply file a claim with us and we’ll work quickly to resolve the issue for you.