Penjing Wallpaper by Sanderson

DELIVERY

We unfortunately do not offer next day delivery or express delivery as we feel couriers companies struggle to meet this target.

We try to keep delivery prices as competitive as possible and always aim to offer best possible value for money with a service that’s second to none. Click on the link to see a a more detailed cost for delivery.

Delivery Costs

Our Standard Delivery will be delivered via our Couriers: Parcelforce, DHL, DX Freight or equivalent within 3 - 7 days, delivery charges will be applied to your cart when ordering which will depend on the item your ordering size & weight or if the item is fragile. If you require any additional information or would like to speak to us please contact us on Tel 02890 839971 alternately email us on info@decor-interiors.net

Standard: Small & standard size items are not bigger than 120 cms 

Fragile: Mirrors, Large Pictures, Glazed Pictures

Large: Large Furniture Items: Dining tables, Sideboards etc. 

Parcelforce, DHL or Dx Freight will send a notification via text or email regarding your delivery details.

If your not home or available for the delivery and receive a calling card, then please contact the delivery company directly using the details on the calling card or contact our Customer Services Team at info@decor-interiors.net or on 02890839971.

Should you not respond to the calling card within 5 days, the goods will be returned to us and a re-delivery charge will be applicable.

Items dispatched by Standard Delivery via Parcelforce, DHL or DX Freight should arrive within 3 - 7 working days.

Our specialist couriers will contact you to arrange the delivery of large, heavy or fragile pallet delivery items.

All Return & Refund requests will be processed through our returns portal.

Click here

Please do not send emails regarding returns and refunds to our info@decor-interiors email address as this will not go through to the correct department and will cause a delay. 

If you need a return address please see our contact page for details.

1.LOGIN TO OUR RETURNS PORTAL 

You will need your order number and email address. Click here

2 .SELECT THE OPTIONS IN THE PORTAL

When finished you will get an email confirming that you have submitted a request for a return/refund. 

3. You will get an email to confirm that your return / refund  has been excepted or rejected. If accepted or rejected you will be contacted by one of our team to discuss your return / refund.

Items must be returned unused, in their original packaging, with proof of purchase and any returns note we include with your order.

EXCEPTIONS: (but not limited to) We regret we cannot accept returns on the following items unless they are damaged or faulty:

• Clearance Items
• Part-orders of wallpapers
• Gift Vouchers
• Mixed Paint

Wallpaper Returns:

We recommend requesting a sample | We are unable to accept returns of part orders of wallpaper .

Mixed Paint -

We are unable to accept any returns for paint that has been mixed for the customer unless there is a genuine fault or defect with the product. This is due to the fact that we will be unable to sell that product again as that colour is specific to the customer that ordered it.

Please ensure you have selected the correct colour, finish and quantity before ordering, if you are unsure, we would encourage you to request a Free Colour Chart or purchase a Sample Pot where available.

Colour Accuracy:

Although we endeavour to make our screen images as accurate as possible, colours on screen are for reference only and are an approximation of the true colour and should therefore not be regarded as absolutely correct.

Do not rely on screen representation for colour accuracy as the resolution on computer monitors can differ depending on the make and model and the settings of the output device used to display this page will also affect the visible colour.

Paint colours can also vary according to adjacent room colours and lighting conditions.

We would always encourage you to request a Free Colour Chart or purchase a Sample Pot where available, before committing to purchasing a larger tin size.

Please note that the above terms will not affect your statutory rights.

For more information about our returns policy, please Click Here

Refunds

• On average a refund will take up to 14 days.

• We will start to process your refund and email you as soon as your parcel arrives back at our warehouse, and again when we have processed your refund.

• If you paid for your order with a gift voucher a replacement to the value of the refund will be issued. If we receive your return outside of the returns policy timeframe, you may also receive your refund as a voucher.

• If you've waited more than 28 days with no email from us, please get in contact on 02890 992423.

IF YOU CAN'T SEE YOUR REFUND ON YOUR BANK STATEMENT.

For some banks and credit cards your refund can show on the same date as the original purchase, sometimes it can also show as the same transaction. If you paid via PayPal it can take up to 48 hours from receiving your refund confirmation email for the refund to show in your account. If your bank account is linked to your PayPal account it can take a further 14 days for this refund to hit your bank account - this is due to PayPal processing times.

Please wait 14 days before contacting us about your refund if you haven’t heard from us yet. If it’s been 14 days, we’ll get this looked into for you ASAP; just head over to our Contact Us section with the below information

• Your name
• Order number
• Product name and codes of the items you returned

You may have received your refund as a voucher if your items were returned to us after the returns policy timeframe. If this could be the case, please check your emails including spam and junk.

IF YOU HAVE PAID USING KLARNA OR CLEARPAY

If you've returned items from an order paid for with Klarna, and you're near the end of your invoice period, we'd recommend extending the deadline to avoid payment charges, this can be done by contacting Klarna or Clearpay or via the Klarna  or Clearpay app.

On average a Klarna & Clearpay refund will take up to 15 days: 14 days to be returned, checked and processed, with an extra day for your invoice to be updated.

If you have any questions about extending your invoice, please contact Klarna or Clearpay Customer Service. 

I’m returning part of my order but keeping some item, how will this affect my invoice?

The value of any items returned will be deducted from your outstanding balance, you should continue to make any payments that are due for the remaining instalments. It takes up to 24 hours from your return being processed by us for your invoice to be updated – we’ll send you an email as soon as your refund has been processed.

If you have already paid your invoice or the value of your return is higher than your outstanding balance, then you will receive a refund from Klarna or Clearpay for the items that you have returned.